Terms of Service
Effective date: November 9, 2026
These terms are between Sean McCarron d/b/a Rail City AI ("we"), mailing address: 9169 W State St #4898, Garden City ID 83714, and the client who buys a package ("you"). Contact: railcityai@gmail.com.
1. Services
We produce faceless short-form videos ("reels") for your brand. A reel is one finished video, 15 to 60 seconds long. All reels are AI-generated. Every reel made with AI tools, including our spokesperson and any client avatar or voice, carries (a) a clear AI or avatar label in its caption, (b) an on-screen AI label within the first 3 seconds or on the end card, and (c) each platform's AI-content setting turned on. Neither you nor we may remove the labels or repost the content without them.
2. Plans and fees
| Plan | Price | Reels | Custom avatar |
|---|---|---|---|
| Starter | $150 one-time | 3 reels | One-time $100 ($250 total), non-refundable once set up |
| Growth | $300/month | 6 per month | +$100/month optional |
| Done-for-You | $600/month | 10 per month | Included |
3. Payment
Every package is paid in full upfront, before work starts for each billing period. There is no deposit or split payment. When Stripe checkout is live, payment is collected through Stripe payment links. If a monthly plan starts without Stripe checkout (for example, by email and invoice), the auto-renewal terms are disclosed in a written agreement, and you consent by initialling the auto-renewal box and signing before any payment. Monthly plans are charged at the start of each billing period. Unused reels don't roll over.
4. Definitions
- Delivered means the final video file has been sent to your designated email address or shared folder.
- Script approval means your approval of the script, sent by email (an email reply counts).
- Days means calendar days.
- Reel means one finished video, 15 to 60 seconds long.
5. Delivery guarantee (paid packages only)
We will deliver the first 2 videos of your first payment within 14 days of script approval. The 14-day clock pauses only when a client delay (not providing requested assets, feedback or approvals) runs more than 3 days; delays of 3 days or less don't pause it, and we email you when the pause starts and when the clock resumes.
If we miss the deadline, you get a full refund of your first payment: $150, $300 or $600 (plan fee only: a missed guarantee on Starter with the avatar refunds $150, and on Growth with the avatar refunds $300, because avatar add-on fees are non-refundable once your avatar is set up; on Done-for-You you get the full $600, including the avatar share). You keep whatever was delivered, and service ends with the refund. Claim by emailing railcityai@gmail.com within 14 days of the missed deadline. Later months have no delivery guarantee. The free pilot is not covered.
6. Auto-renewal and cancellation
Monthly plans are month-to-month, renew automatically on the same date each month, and have no minimum term. When Stripe checkout is live, you accept these terms in checkout: the renewal price, the renewal date and how to cancel are shown before payment, and you tick the consent box for your plan:
- Growth: “I agree that my Rail City AI Growth plan renews automatically every month at $300/month until I cancel. I can cancel any time by emailing railcityai@gmail.com. Cancelling at least 7 days before my renewal date stops the next charge; a month billed inside that window is non-refundable. Avatar fees are non-refundable once the avatar is set up.”
- Growth + Avatar: “I agree that my Rail City AI Growth + Avatar plan renews automatically every month at $400/month until I cancel. I can cancel any time by emailing railcityai@gmail.com. Cancelling at least 7 days before my renewal date stops the next charge; a month billed inside that window is non-refundable. Avatar fees are non-refundable once the avatar is set up.”
- Done-for-You: “I agree that my Rail City AI Done-for-You plan renews automatically every month at $600/month until I cancel. I can cancel any time by emailing railcityai@gmail.com. Cancelling at least 7 days before my renewal date stops the next charge; a month billed inside that window is non-refundable. $100 of my monthly fee is the avatar share and is non-refundable once the avatar is set up.”
We email you a reminder before each renewal date stating the amount and the date.
You can cancel at any time by emailing railcityai@gmail.com. Cancelling is as easy as signing up. If you cancel at least 7 days before renewal, you won't be charged again, and you get a prorated refund of the plan fee, excluding the avatar add-on fee, for reels not yet delivered this period: plan fee × (undelivered reels ÷ reels included). For example, cancelling 7 or more days before renewal with 3 of 6 reels delivered on the Growth plan ($300) means $150 back. On Starter, you get $50 back per undelivered reel. On Done-for-You, $100 of the $600 is the non-refundable avatar share, and only the other $500 is prorated (for example, 5 of 10 reels delivered means $250 back). If you cancel inside the 7-day cutoff, the month that has already billed is non-refundable.
The avatar add-on fee is non-refundable once your avatar is set up. This applies to prorated cancellation refunds and to the delivery guarantee on Starter and Growth. On Done-for-You, a missed guarantee refunds the full $600, including the avatar share.
7. Refunds
Refunds go to your original payment method within 7 days of your emailed claim or cancellation, as money, not credit, and we cover processing fees. If a missed guarantee and a cancellation fall in the same period, you get the full first-payment refund once, with no extra proration. Filing a chargeback instead of emailing a claim voids the guarantee.
8. Free pilot
Limited to 5 spots. You get 2 free reels in exchange for a required honest testimonial, which doesn't have to be positive. Pilot reels use our AI spokesperson or AI voiceover only, with no custom avatar. Any testimonial we publish will note that you received free reels in exchange for your honest review. The guarantee doesn't apply. The pilot is covered by its own short pilot agreement, not this service agreement.
9. Ownership
On full payment, you own the delivered videos. We may keep copies for our portfolio unless you opt out in writing.
10. Likeness, avatar and consent
We will not create a likeness of any person without documented consent. If an avatar or voice is based on a real person, you confirm that person must first sign our Client Likeness Consent Form. You confirm that music, footage, logos and other materials you supply are owned or properly licensed. We will not produce AI-generated or fake testimonials, reviews or endorsements. See our Privacy Policy.
11. Limitation of liability
Our total liability is capped at the fees paid in the current billing period.
12. Governing law
These terms are governed by the laws of the State of Michigan.